The Competition Commission of Pakistan (CCP) has risen to the occasion a bit late but it has summoned all the five major cellular mobile operators including Mobilink, Ufone, Telenor, Zong and Warid with accusations of surplus fees charge to users while recharging their pre-paid credit. The probe was made following an investigation by the local watchdog.
The CCP has mentioned that these extra charges first surfaced back in July 2011 having different names like as operational fee, maintenance or administrative charges, ranging from 1.0 percent to 1.5 percent of the total balance. These costs were again initiated in 2012 and continued through 2013. Now the regulatory body, the CCP, has interfered in to this issue in order to drive an inquiry commission, which reflects that these additional charges are currently reaching 3 to 5 percent of the total amount.
The enquiry document was concluded on 20 November and centered on the intensity of this report, the CCP has announced to give show-cause calls to the cellular services providers. The report also mentions that the cutting of extra charges at every recharge does not seem to coincide to any peculiar facility being offered to subscribers.
The report further suggests that these extra charges may from secret charges of getting cellular telecommunication facilities, pretending that the cost of such facilities are reduced than they really are, hence forming a misleading marketing campaign in breach of Section 10 of the 2010 Competition Act.