Warid Telecom improves helpline 321 and promotional IVR 100


Warid Telecom releases a press statement that declares the comprehensive revise of its user services helpline 321 and promotional IVR 100.


This improvement makes the user experience splendid through simplicity, enables subscriber to gain control of enhanced self-service options comprising complete information on all the packages, tariff rates, products and solutions with activation and deactivations via self-service IVR.

Making brand dreams to achieve operational reality, the entity took a plethora of phenomenal initiatives to further integrate the User Experience.

Warid Contact Center got and maintained the top service rank in the last couple of years whereas in 12 of the Warid Experience Centers across the country (Walk-In Business Centers), it gives the average wait time of merely 39 seconds and serving time of 4:52 minutes.

Born in 2005, Warid provided the whole society slogans such as ‘Be Heard’ and ‘We Care’. It achieved the title of being the most caring service network over the years, with top-notch network quality, vivid voice and fluency.

Earlier, Warid was also knighted as the most dedicated social/Facebook Brand for past three consecutive months with average response time reduced from 564 minutes to 194 minutes. The enterprise has managed to deliver the highest possible standards of service excellence and is enjoying impressive brand position and tremendously positive consumer loyalty trends.

The helpline, IVR revision is a superb step taken as there are some extra services Warid has launched which are provided for the first time in the history of Pakistan by any network. Postpaid users can now acquire full confidential account information from Help Line along with billing queries, free minutes facility, payment log, bill submission, voice offer free minutes Info and GPRS/SMS utility figures.

Warid Telecom has turned out to be the true trend-setter and leader in giving exceptional quality services. Warid is committed to achieve consumer trust by placing incredible standards in the services market of Pakistan.